Business rights

As service providers, we reserve the right to refuse service at any time for any reason. We do not and will not discriminate based on national origin, color, gender identity, religion, age, or disability. We reserve the right to cancel, change, or decline appointments and appointment requests if we so choose. We also reserve the right to change our policies and prices with or without notice at any time.

The policies as outlined here are for all clients of Haven Salon Collective, LLC and do not necessarily apply to independent artists working at the business. Please see your individual service provider for their detailed policies.

Cancellation Policy

Upon booking any appointment, you will be asked to put a card on file. We cannot see your card number. If you do not wish to keep a card on file a booking fee may be charged to cover potential no-show or change fees. Agreeing to storing your card for an individual appointment or storing your card permanently in your profile authorizes Haven Salon Collective LLC charge your card on file in the event of a no-call no-show, cancellation, or for booking fees. This does not authorize Haven Salon Collective LLC to share your information or view your full credit card information.

Due to high demand Haven Salon Collective, LLC requires a 2 calendar day notice of any appointment changes or cancellations. Any appointment cancellation within this window may result in a 50% fee of services booked. Ultimately, we want everyone, including our staff, to stay safe and healthy so for cases of contagious illness, emergency, or extreme weather conditions fees may be waived, we ask you to please communicate with us about extenuating circumstances. Under certain circumstances outside of reasons listed above, if appointments are able to be rescheduled to another day or time within the same calendar week the fee may be waived, we just ask that you please communicate with us so we can better assist you. We do our best to be reasonable and fair while respecting our stylists’ and other clients time. In the event of a no-call no-show with no attempt at communication within a reasonable time frame, we reserve the right to terminate you as a client.

If we determine that a cancellation fee applies the 50% fee is due prior to rescheduling any appointment. Refusal to pay cancellation or change fees will result in your immediate termination as a client.

If you have questions please contact your stylist directly!

Redos & refunds

All services rendered at Haven Salon Collective, LLC are non-refundable. 

If you are unsatisfied with a service please contact your stylist directly within 7 days of the original service to schedule a redo. Redo services must be done by the original service provider at no additional cost. This guarantee is void if: you go to another stylist for a redo, do not follow at home care instructions including using salon quality hair products, and/or use at home color including but not limited to Overtone and box colors. 

This redo policy does not apply in cases where the client's self-image or someone else’s opinion affects satisfaction with the cut or color and/or changes their mind on the color/tone of the hair after the service is finished. If the client wishes alterations to be made in such cases regular pricing of additional services will apply. In addition: A refund will not be granted if agreed upon services are outside of the client's budget. All prices are clearly and publicly stated on the Haven Salon Collective, LLC booking site, available in salon, and can vary based on technique and amount of product needed to complete the service. These prices are subject to change with or without notice so please check for pricing updates when booking your services. Pricing will be covered in salon at the time of your appointment.

Sick Policy

If you are feeling ill on the day of your appointment please reach out to your service provider about rescheduling! Cancellation fees will be waived if the cancellation is due to contagious illness. We cannot risk getting our entire staff or our more vulnerable clients sick so we thank you for being understanding in this matter. **If you come to the salon showing symptoms of a contagious illness you will be asked to leave.**

In the event of an illness, your appointment will likely be rescheduled for 7-14 days later than the original appointment.

Regardless of your vaccination status, if you or someone in your home has COVID-19 or Influenza A, B, H1N1, etc but you have no symptoms and have not yet tested positive, you may keep your appointment but you must wear a high quality mask (N-95 or similar) during your entire salon visit. Masks are available upon request. If you do not wish to wear a mask we are happy to reschedule your appointment, please communicate directly with your stylist.

Inclement Weather Policy

We are located in WNY and the weather can be unpredictable but snow is inevitable in the winter months. If a severe winter storm is predicted and a salon closure is necessary we will call you to reschedule, in this case a cancellation or change fee will not be charged. We highly value your safety and ours, that being said, if the weather will make it unsafe for us to travel to the salon we will reschedule your appointment. If inclement weather clearly is not an issue, a last minute change or cancellation fee of 50% will apply.